In simply reading this information, you are already on your way to becoming an inclusive business. But now you need to put disability inclusion into practice in your workplace.
A first step could be to have a staff brainstorming session on how to create a friendlier, more accessible environment for everyone. Disability is a common experience. Who knows, you just might have a staff member whose personal experience with disability could be a wealth of knowledge for you.
To get you thinking about inclusive practices in business, we have compiled a list of community suggestions for different services.
- To prepare children in advance, have storyboards (a graphic cartoon) available for download from your website, depicting the experience of visiting your service (e.g. doctor, dentist, optometrist, children’s shoe store or anywhere where you may need to physically interact with a child with disability).
- Have pictures of staff with their names available on your website and near the front door of your shop or service.
- Paper hand towel dispensers in toilets, not automatic hand dryers.
- Lower counter tops.
- Accessible EFTPOS machines.
- Consider investing in business cards with your printed details and additional braille engraving.
- Set up cushions/bean bags in waiting rooms.
- Courtesy call if wait times are long.
- Start a system that allows parents to leave their trolley and know someone will process it for them and help to load groceries into the car.
- Organise and promote a regular quiet hour, where you dim fluorescent lights, stop music and any loud announcements.
- Display visual store maps.
- More delivery options for click and collect.
- Clearer produce labelling.
- Accessible aisle – where basic needs are in an easy to reach location.
- Provide Special Needs Trolleys at your supermarket. Check out this interview with mother Emily Kinney regarding the use of the trolleys and their benefits:
- If you run a cinema or theatre, consider offering ‘relaxed’ sessions for families with children with disability. During these sessions, leave the lights on low, turn the sound down, keep the door open for people to come and go and have a ‘chill out’ room available.
- Lower counter tops in hotel reception areas.
A truly inclusive organisation understands that inclusion is a learning journey that does not stop.
We have created a comprehensive PDF on Inclusive Business for you to download.
This document offers inspiring articles, interviews and presentations about businesses from all over the globe that are successfully engaging with their communities and meeting their needs through ground-breaking initiatives.
Below are links to the websites of disability access consultants in NSW to help you on your way with disability inclusion and accessibility issues.
- Ability Links
- Northcott All In
- Disability Advocacy NSW
- Kathryn Stephens (Port Macquarie)
- Sarah Austin (area of expertise: inclusive arts practice)
Inclusive Service Finder
Early Connections Coffs Coast
13 Kane Crescent,
Coffs Harbour, 2450
P (02) 6652 8080
Manning and Great Lakes
Hastings Port Macquarie
Early Connections Hastings Port Macquarie
41 Munster St,
P (02) 6583 8238
Port Macquarie Community College
Early Connections Kempsey
32 Nicholson St,
P (02) 6562 6491
Early Connections Nambucca Valley
1 Briner St,
P (02) 6568 4026